Refund Policy
Last Updated: May 25, 2025
1. Refund Window
Refunds are available within 7 days of purchase, provided that the credits or plan benefits from the purchase have not been substantially consumed. Refund requests submitted after this window cannot be approved except where required by applicable law.
2. Failed Generations
We count credits only when your content is successfully created. When a generation fails or returns an error, credits are not counted or are automatically returned to your balance, so you never pay for a failed result.
3. Subscriptions
Subscription plans renew automatically. You can cancel at any time from your billing settings and you will keep access until the end of the current billing period. Partial months are not refunded, but unused renewal periods are cancelled immediately.
4. Credit Packs
Credit packs do not expire. Because credits are delivered instantly, refunds on consumed credits are not available. Unused credits from a recent purchase can be refunded within the 7 day window described above.
5. How to Request a Refund
To request a refund, email contact@snapgen.ai with the email address on your account, the order or payment reference, and a short description of the issue. Our support team responds within 24 to 48 hours.
6. Chargebacks
Please contact support before initiating a chargeback so we can resolve the issue directly. Accounts with unresolved chargebacks may be suspended until the dispute is settled.
Refund Policy · snapgenai.lol · contact@snapgen.ai · Discord